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TERMS AND CONDITIONS

These general terms and conditions of sale apply to all orders and purchases through Sunrise Botanicals' web shop. By placing an order, the customer accepts these terms and conditions.

Do you have questions about these terms and conditions? Contact us at info@sunrisebotanicals.be

  1. Seller identit:
    Sunrise Botanicals VOF
    Pittemstraat 91, 8760 Meulebeke, België
    BE 1015.933.755
    info@sunrisebotanicals.be
    +32 (0)477 89 72 70
    www.sunrisebotanicals.be
  2. Offers and orders 
    All prices are in euros, including VAT and excluding shipping costs, unless otherwise stated. The offer is valid while supplies last. The seller reserves the right to refuse orders if fraud or unlawful practices are suspected.
  3. Payment
    Payment can be made via the payment methods offered in the webshop. For B2B customers, payment by invoice may be possible upon approval. The order will be processed only after receipt of payment or approval of the invoice terms.
  4. Delivery and risk-transfer
    Delivery will be made to the address provided by the customer. The estimated delivery time is stated with the order. Delays do not entitle the customer to compensation. For B2C customers, the risk of loss or damage passes upon receipt of the goods. 
    For B2B customers, risk passes at the time of shipment.
  5. Right of withdrawal
    For purchased non-food products, the customer has the right to revoke the purchase within 14 days of receipt without giving any reason. The customer must return the goods unused and in original packaging at his own expense. Upon proper receipt, the purchase price will be refunded within 14 days. Food products, including dried fruit garnishes, fall under the exception of the right of withdrawal and cannot be returned unless there is a quality problem.
  6. Liability
    The seller is not liable for indirect damage, consequential damage or damage caused by improper use of the products. For B2B transactions, liability is limited to the value of the respective order.
  7. Privacy @ dataprotection
    Personal data is processed in accordance with GDPR legislation. Please refer to our privacy statement for more details.
  8. Disputes and applicable law
    These terms and conditions are governed by Belgian law. Disputes shall be settled by the competent courts of Bruges. For B2B customers, disputes are preferably resolved by mutual agreement before legal action is taken.
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